The center is involved in a formal three-way collaboration with Community Care of North Carolina (CCNC) and GlaxoSmithKline (GSK) in an effort to bring together a Community Pharmacy Enhanced Services Network (CPESN) and demonstrate its success in improving clinical outcomes while decreasing overall health expenditures. The CPESN is an innovative pharmacy practice model that incentivizes community pharmacists to incorporate medication optimization and care coordination services into existing patient-centered care teams. As part of the UNC Eshelman School of Pharmacy, the center was enlisted to provide expertise in program evaluation, quality assessment and improvement and analysis support. Over the course of the three-year project, center leadership and staff will create and examine dashboard measures to track performance, assist with the creation of analytical datasets and analyze the effect of the program. Further, the center will begin working with GSK to build out a survey tool to measure patient voice as well as a case mix adjustment tool. The center continues to collaborate with CCNC to support implementation of the CPESN model.

A summary of key activities charged to each organization is below.