•  Twenty-Five Years of Experience Managing Successful Process Development and Information Technology Organizations and Projects in High-Tech, Consumer Products, Telecomm, Insurance, and Health and Human Services Sectors.
•  Restructured and Managed a 360 Professional/$60 million Process/IT Organization; Set Objectives, Defined Roles, Responsibilities, and Processes; and Bulit, Trained, and Mentored the Team that Delivered Business Projects and Systems, On-time and Under Budget. 
•  Routinely Listening to Customers, Redesigned and Streamlined Business Processes, and Helped Build a Motivated, Results Oriented, Quality Focused, “can-do” Customer Centric Professional Organization that Served as a Model for other Subsidiaries.
•  Initiated Organizational Assessments, Process Evaluations; Designed, Structured, Led, and Managed three Global ERP Projects including Process and System Migrations and Personnel Reassignments; Successfully Managing Customer Expectations and Organizational Enthusiasm.
•  Designed and Defined Service Level Agreements that Codified Business and Customer Requirements and Organizational Performance Objectives; Managed the SLA through Focused and Disciplined Project Teams to Deliver what was Promised.
•  Managed ERP System and Web Application Rollouts with Comprehensive Logistics Planning, Stakeholder Partnership, Organizational Preparedness, and Quick Mitigation of Potential Risks; Achieving the Highest User, Management, and Client Satisfaction.
•  Designed and Improved Business and IT Processes, Restructuring Organizations to Fit the Reengineered Processes, Achieving Significant Cost Reductions, Increased Responsiveness, and the Customer Satisfaction Rated as Number One in the Industry