One of the many challenges in supporting the use of computers and information technology in the SOP environment is standardizing, to the degree possible, the types of hardware for SOP desktops, laptops, offices and labs. While this policy realizes that some individuals, divisions or departments will have needs that are not resolved by the recommended standards, it is important to acknowledge that adhering to standards will ultimately result in better service and faster resolution of problems. Computing in a network environment is complex; hardware and software configurations must be assessed carefully to ensure compatibility with the UNC/SOP network. Saving a few dollars on an off-brand PC or personal printer will ultimately cost far more in staff support hours and possible additional purchases that may be needed to resolve issues.

Purchases: In order to maintain a proper inventory ALL Hardware purchases must be delivered (from vendor) to ITSOP for set up and tagging. Hardware includes computers, laptops, printers, PDAs, smartphones and any appropriate peripheral.

Computer/Laptop Standards: ITSOP recommends that all computer/laptop purchases be made through the Carolina Computing Initiative (CCI). CCI aims to ensure that Carolina students, faculty and staff have easy access to high-quality and affordable technology and can use it effectively. Lenovo will be the supplier of CCI computers, laptops and accessories through 2010. CCI hardware comes with 3 or 4 year on-site warranties and all UNC technical support staff are Lenovo trained. UNC technical support personnel offer same day service for CCI hardware repairs that can not be resolved by ITSOP staff. You can find the current offerings of CCI computers laptops at: http://cci.unc.edu/index/ccishop/departmental.html

 CCI also offers computers/laptops and computer related peripherals for personal use at: www.unc.edu/cci

 At the present time the UNC Custom load includes: Windows XP Professional, Microsoft Office 2007 Pro, Outlook 2003, Firefox and Thunderbird, Internet Explorer 7, Adobe Acrobat Reader, Symantec Anti-Virus, Oracle Calendar Client, Java Runtime Environment, Spybot Search and Destroy. ITSOP will change the following on all CCI computers for technical reasons:  Microsoft Office 2007 to Microsoft Office 2003 and Internet Explorer 7 to Internet Explorer 6.02.

 Non CCI computer/laptop: In the event that a CCI computer or laptop does not meet individual, division or departmental requirements or needs, ITSOP will support non-CCI purchases as appropriate. It is recommended that anyone wishing to purchase a non-CCI computer or laptop be fully aware of the warranty repair agreement before making the purchase. Warranties of most computer companies require that a certified company technician make the repair or that the hardware is taken to a local service center. ITSOP will gladly consult with anyone needing assistance for a non-CCI purchase, please email itsop@unc.edu with the request.

Purchases: Non CCI computers and laptops, printers, software etc..… All non-CCI purchases must be made through an approved State of North Carolina Vendor. This includes all non-CCI computer equipment. The approved vendor for computers, printers and peripherals is CDW-G. You can find out more information about Non CCI purchases at: http://www.unc.edu/mds/Mall/Publish/page3.html

Off campus agreement: SOP employees make take hardware off campus with proper approval. Any hardware taken off campus must be used for UNC/SOP job related purposes. Before any hardware is taken off campus an off campus agreement form must be filled out completely, with all required signatures. The off campus agreement form can be found at: www.unc.edu/mds/forms/offcampususe.html 

The completed form should be given to the SOP Facilities or IT manager. This form must also be renewed yearly.