Help for Faculty and Staff
ITSOP Help Desk:
Hours of Operation: 7:30 - 5pm Monday - Friday
Requesting IT assistance:
All IT related requests should be emailed to itsop@unc.edu, this includes requests for consultations, recommendations and advice. Please include your name, location and contact number in your request.
In case of emergencies please call: 966 9171 or 843 8071 during normal business hours; after hours use the UNC-CH main help desk number 962-HELP (4357) or visit http://help.unc.edu
Partial list of provided services:
- Desktop computer services
- Purchasing services
- Research lab services
- Network infrastructure
- Network Administration
- Software services
- Student computer lab services
- Classroom services
- VideoTeleConference (VTC) services
Ouick Links:
ITSOP's How To page: FAQS
UNC IT Help Website: http://help.unc.edu great resource for anything UNC-CH IT related.
UNC-CH Main IT Department:: http://its.unc.edu - the one stop shop for IT policies and procedures
Need a new computer/laptop: www.unc.edu/cci - the place to go, take advantage of UNC discounts and onsite warranty service on the latest Lenovo offerings from the Carolina Computer Initiative.
No cost computer based training: http://cbt.unc.edu - take one of the several hundred courses or certifications available to UNC-CH affliated faculty, staff or students. Sign up today!
After hours Walk in help desk on campus:
House Undergraduate Library
Hours:
Monday-Thursday 7:30 a.m. to 10:00 p.m.
Friday 7:30 a.m. to 5:00 p.m.
Sunday 1:00 p.m. to 10:00 p.m.Hinton James Dormitory
Hours:
Monday-Thursday 12:00 p.m. to 8:00 p.m.
Friday 12:00 p.m. to 5:00 p.m.
More information on after hours help desk support